Terms & Policies

1.1 DigitalMarketCraft, located at VIA BELFIORE 12, 20145 MILANO, Italy (hereinafter "the Company"), is committed to protecting the privacy and personal data of all visitors and clients in compliance with EU Regulation 2016/679 (General Data Protection Regulation — GDPR).

1.2 Data Controller. The data controller is DigitalMarketCraft, VIA BELFIORE 12, 20145 MILANO, Italy. Contact: [email protected].

1.3 Data We Collect. We collect personal data only when voluntarily submitted through our contact forms or during service engagement. This includes: name, email address, phone number, company name, and project-related information. We do not collect sensitive personal data (health, biometric, or financial data beyond payment processing) without explicit consent.

1.4 Purpose of Processing. Personal data is processed for the following purposes: (a) responding to inquiries and providing requested services; (b) executing contractual obligations related to cloud infrastructure, network security, and DevOps pipeline services; (c) sending service-related communications; (d) complying with legal and regulatory obligations under Italian and EU law.

1.5 Legal Basis. Processing is conducted under Article 6(1) GDPR: (a) consent of the data subject; (b) performance of a contract; (c) compliance with a legal obligation; (d) legitimate interests of the Company in maintaining and improving its services.

1.6 Data Retention. Personal data is retained for the duration necessary to fulfill the purposes for which it was collected, or as required by applicable law. Contract-related data is retained for up to 10 years in accordance with Italian commercial record-keeping obligations. Inactive inquiry data is purged after 24 months.

1.7 Third-Party Sharing. We do not sell or trade personal data. Data may be shared with: (a) cloud service providers (AWS, Azure, GCP) strictly for infrastructure deployment; (b) payment processors for transaction handling; (c) legal authorities when required by law. All third-party processors are bound by Data Processing Agreements (DPAs) compliant with Article 28 GDPR.

1.8 Data Subject Rights. Under GDPR, you have the right to: access your personal data (Art. 15), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20), and object to processing (Art. 21). Requests should be directed to [email protected]. We will respond within 30 days.

1.9 Security Measures. DigitalMarketCraft implements appropriate technical and organizational measures including encryption, access controls, regular security audits, and incident response protocols to protect personal data against unauthorized access, alteration, or destruction.

1.10 International Transfers. Where data is transferred outside the EEA, we ensure adequate protection through Standard Contractual Clauses (SCCs) or adequacy decisions as recognized by the European Commission under Article 46 GDPR.

1.11 Contact. For any privacy-related inquiries, contact: DigitalMarketCraft, VIA BELFIORE 12, 20145 MILANO, Italy — [email protected].

2.1 These Terms of Service ("Terms") govern all services provided by DigitalMarketCraft, VIA BELFIORE 12, 20145 MILANO, Italy, to its clients ("Client"). By engaging our services, the Client agrees to be bound by these Terms.

2.2 Service Scope. DigitalMarketCraft provides cloud infrastructure deployment, network security solutions, DevOps pipeline management, containerization, infrastructure as code, monitoring, backup and disaster recovery, compliance auditing, and platform migration services. Specific deliverables are defined in individual Statements of Work (SOWs).

2.3 Engagement Process. All engagements begin with a technical consultation. A detailed SOW or proposal will be provided outlining scope, timeline, pricing, and acceptance criteria. Work commences upon written or electronic approval from the Client.

2.4 Payment Terms. Invoices are issued as per the milestones defined in the SOW. Standard payment terms are Net 14 days from invoice date. Late payments incur a 2% monthly administrative fee. All prices are quoted in EUR and are exclusive of VAT unless otherwise stated.

2.5 Intellectual Property. Upon full payment, all custom code, configurations, documentation, and deliverables created specifically for the Client are transferred to the Client's ownership. Pre-existing tools, frameworks, and methodologies remain the property of DigitalMarketCraft.

2.6 Confidentiality. Both parties agree to maintain confidentiality of proprietary information exchanged during the engagement. This obligation survives termination for a period of 3 years.

2.7 Limitation of Liability. DigitalMarketCraft's total liability shall not exceed the total fees paid by the Client for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, including data loss resulting from third-party service outages.

2.8 Service Level. Where specified in the SOW, SLA commitments (uptime, response time) are binding. SLA credits are calculated as a percentage of monthly service fees, capped at 30%.

2.9 Termination. Either party may terminate with 30 days written notice. Immediate termination is permitted in cases of material breach. Upon termination, all outstanding invoices become due immediately.

2.10 Governing Law. These Terms are governed by Italian law. Disputes shall be submitted to the exclusive jurisdiction of the courts of Milan, Italy.

3.1 DigitalMarketCraft, VIA BELFIORE 12, 20145 MILANO, Italy, uses cookies on its website in compliance with the Italian Data Protection Authority (Garante) guidelines and EU Directive 2009/136/EC.

3.2 What Are Cookies. Cookies are small text files stored on your device when you visit our website. They help us recognize your device and remember certain information about your visit.

3.3 Types of Cookies Used. (a) Strictly Necessary Cookies: Required for the website to function correctly. These enable core features such as navigation and access to secure areas. The website cannot function properly without these cookies. (b) Functional Cookies: Allow the website to remember choices you make (such as your cookie consent preference) and provide enhanced, personalized features. (c) Analytics Cookies: We do not currently use third-party analytics cookies. If this changes, we will update this policy and request appropriate consent.

3.4 Consent. Non-essential cookies are only activated after you provide explicit consent through our cookie banner. You may withdraw consent at any time by clearing your browser cookies or contacting us at [email protected].

3.5 Managing Cookies. You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Disabling strictly necessary cookies may impair website functionality.

3.6 Third-Party Cookies. Our website may include embedded content from third-party services (e.g., Google Maps). These services may set their own cookies subject to their respective privacy policies.

3.7 Updates. This Cookie Policy may be updated periodically. The latest version is always available at /legal#cookies. Continued use of the website after changes constitutes acceptance.

4.1 DigitalMarketCraft, VIA BELFIORE 12, 20145 MILANO, Italy, aims to deliver all services to the highest professional standards. This policy outlines the conditions under which refunds or reimbursements may be granted.

4.2 Pre-Service Cancellation. If a service engagement is cancelled before any work has commenced, a full refund of any advance payment will be issued within 14 business days.

4.3 Partial Completion. For milestone-based engagements, payments for completed milestones are non-refundable. Refunds for incomplete milestones are calculated proportionally based on documented progress. The Client will receive a detailed completion report.

4.4 Service Defects. If delivered services do not meet the specifications defined in the SOW, DigitalMarketCraft will, at its discretion: (a) remedy the defect at no additional cost within a reasonable timeframe; (b) provide a proportional refund for the non-conforming portion; (c) offer service credits for future engagements.

4.5 Refund Request Process. Refund requests must be submitted in writing to [email protected] within 30 days of service delivery or milestone completion. The request must include: (a) contract or SOW reference number; (b) description of the issue; (c) supporting documentation. We will acknowledge receipt within 3 business days and provide a resolution within 30 days.

4.6 Non-Refundable Items. The following are non-refundable: (a) third-party licenses or subscriptions procured on the Client's behalf; (b) domain registrations or SSL certificate purchases; (c) services delivered and accepted by the Client; (d) consulting hours already consumed.

4.7 Force Majeure. DigitalMarketCraft shall not be liable for refunds due to service disruptions caused by events beyond reasonable control, including but not limited to: natural disasters, government actions, internet infrastructure failures, or third-party service provider outages.

4.8 Refund Method. Approved refunds are processed via the original payment method within 14 business days. For bank transfers, the Client is responsible for providing current and accurate banking details.

4.9 Dispute Resolution. Refund disputes that cannot be resolved through direct communication shall be submitted to mediation before the Milan Chamber of Commerce, in accordance with Italian law.